(CBSLA) – TUSTIN, Calif .– A California veteran has been the victim of a phishing scam, losing thousands of dollars on an account meant to pay for his daughter’s tuition, and is still stuck in his Chase Bank account near a month later. “For my daughter’s education, it’s a custody account. “It was cleaned up,” said Eric Cletcher, a Navy veteran and owner of Laguna Niguel, who insisted the money was lost through no fault of his own.
The Navy veteran claims he did not give out any of his personal information and that the bogus bank employee informed him of the fraudulent charges, claiming his debit card was going to be canceled. At the time, Cletcher said he didn’t suspect anything criminal, but a few minutes later when he logged into his account he was blocked. He is still locked out almost a month later. When Cletcher contacted a legitimate Chase Bank employee on the phone, he was told that there had been no fraud on his account, but that there had been wire transfers to someone in Florida. Every penny in her daughter’s college account was gone.
“I even checked that phone number and it went straight to Chase Bank,” said Cletcher, a Chase Bank customer. “An online agent, Barbara, called me by name, said my name, ‘Hello, Mr. Cletcher.’ She knew my name. She knew the last four of my social security number. She knew the last four digits of my debit card and the account number in question, which was my checking account.
“I’m on vacation pumping gas for $ 80 and got a call from Chase Bank asking if it was really me at the gas pump. I mean, where was the security of the Chase Bank on a wire transfer of almost $ 20,000. I did not authorize any of these charges, ”Cletcher said.
Chase officials also want customers to beware of scams that occur in the form of text messages or phone calls from someone asking for personal information, and added that the bank will not contact you for you. ask for a personal identification number (PIN) or threaten to shut down. or suspend an account. Police arrest suspect in double Doral shooting resulting in death of woman
Additionally, Chase said customers would also not be asked to provide their account or credit card information.
Chase Bank has confirmed that it is still working on the Cletcher case, but wants customers to know, “Chase will never contact a customer to ask them to share their account details to prevent or stop fraud on their account by check, bank transfer or electronic platform. “
Summary of the news:
- The victim of a phishing scam, a veteran loses $ 19,000 in a Chase bank account intended for his daughter’s college education.
- Check out all the news and articles about the latest security updates.