IndiGo does not follow standard maintenance procedures, technicians tell Airbus


IndiGo technicians wrote a letter to aircraft manufacturer Airbus complaining that their employer was not following standard maintenance procedures, which put passenger safety at risk.

A letter was written by All-India Aircraft Technicians on July 12 asking Airbus to intervene to avoid any untoward incidents with planes supplied by the manufacturer, HindustanTimes reported.

“I request that you please intervene in this matter and request that operators share maintenance data for the past seven days,” the letter reads.

In the letter, the technicians also said, “…the operators you leased your aircraft from do not follow standard maintenance procedure. For four days the technical staff have been on strike and continue to fly the aircraft without proper maintenance and even postpone scheduled maintenance.”

They also pointed out that improper maintenance can have a major impact on Airbus’ image in the international market.

Naming some of the airline officials believed to be responsible for the situation, the technicians said: “They have downgraded the maintenance standards for your aircraft. You can directly interrogate them for mishandling aircraft.”

However, the budget carrier has denied the allegations calling it baseless.

“IndiGo maintains the highest standards in aircraft maintenance and meets all regulatory standards. Such allegations are completely baseless and are being disseminated with malicious intent,” the company said.

Read also : IndiGo Appoints Former SEBI Chairman Meleveetil Damodaran as Non-Executive Non-Independent Director

Read also : IndiGo increases pilot salaries by another 8%

“We have a fleet of over 280 aircraft with high operational availability, making it one of the safest airlines in the world. We are committed to providing on-time, affordable, safe, courteous and hassle-free service to all of our customers,” he added.

It comes as IndiGo aircraft maintenance technicians went on sick leave in the last two days of last week in Hyderabad and Delhi to protest their low salaries.

The Directorate General of Civil Aviation (DGAC) had indicated that it was keeping an eye on the situation. Following this, the carrier initiated disciplinary proceedings against the employees and asked them to report to the airline’s doctor, together with the necessary medical documents, so that the carrier could verify whether they were really ill.

In an email sent to a technician who went on sick leave on July 10, IndiGo said such an unannounced absence impacted the airline’s operations.

“Therefore … you are invited to meet with our company doctors immediately with the necessary medical documents to substantiate your medical condition,” he said.

IndiGo had cut the salaries of a large part of its employees when the Covid-19 pandemic was at its peak. PTI reported on July 11 that IndiGo said it would “streamline” salaries for its AMTs and remove “anomalies caused by the pandemic.”

Recently, on July 15, an IndiGo flight from Delhi to Vadodara was diverted to Jaipur as a precaution, following vibrations in the engines for a split second.

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