Entry procedures for emergency travel between Malaysia and Singapore (August 2021)


These procedures and requirements apply in cases where an immediate family member in either country has died or is seriously ill. All the details here.

The Malaysian Immigration Department has published a set of entry procedures and requirements for travel between Malaysia and Singapore, in the event of death and critical illness emergency visits (CESD).

These are as follows:

Preconditions

Who can apply

Malaysians, Singaporean Citizens and Permanent Residents of Singapore with Singapore Long Term Passes who are immediate family members of the deceased / critically ill patient (i.e. parents, children, close siblings and legal guardian).

Applicants must be adults between the ages of 21 and 60.

Travel mode

Travel by air (KLIA and KLIA2) and by land between Malaysia and Singapore (BSI and KSAB).

Visit details and application conditions

This is only limited to emergency visits to Peninsular Malaysia.

For requests due to the death of a family member:

  • Only a maximum of two family members will be allowed entry as follows:
    • Joint; Where
    • Children; Where
    • Parent; Where
    • Close siblings (if the deceased is single).

For claims due to a seriously ill family member:

  • Only a maximum of two family members will be allowed entry as follows:
    • Joint; Where
    • Children; Where
    • Parent; Where
    • Close siblings (for single patients); Where
    • Legal guardian.

Other prerequisites to note

Priority of entry will be given to the spouse or child (ren) / parents of the deceased / seriously ill patient.

Appeals can be considered on a case-by-case basis. For example, unrelated siblings or an elderly member may be allowed in if the patient or deceased has no other immediate family members.

Application procedures

Requests on humanitarian grounds must be made prior to departure using this form and this checklist.

Travelers arriving via BSI and KSAB should submit their request to This e-mail address is protected from spam. You need JavaScript enabled to view it. address at which travelers arriving at KLIA / KLIA2 should submit their request to the following email addresses:

The request must include the following documents:

  • Death case
    • Death certificate or any other document as proof of the death of the immediate family member;
    • Documents proving the family link; and
    • Other supporting documents including embalming certificate.
  • Critically ill cases
    • Letter from doctor to support critically ill cases;
    • Document proving the family link;
    • Letter of approval for the visit to the respective hospital; and
    • Other supporting documents.

Applicant (s) must be physically present at Malaysian airports (KLIA and KLIA2 only) and at the entry points of land border crossings in Johor Bahru (BSI and KSAB) with the following documents:

  • Humanitarian entry approval from Johor Health Department OR Selangor Health Department;
  • For cases of death
    • Death certificate or other document as proof of death of the immediate family member
    • Documents proving the family link; and
    • Other supporting documents including embalming certificate.
  • For seriously ill cases
    • Letter from doctor to support critically ill cases;
    • Document proving the family link;
    • Letter of approval for the visit to the respective hospital; and
    • Other supporting documents.

Other points to note:

  • Travelers are subject to the health policy in effect in Malaysia.
  • Travelers will bear all costs incurred, without limitation, quarantine, COVID-19 testing and any other logistical costs.
  • Travelers are subject to current immigration procedures, rules and regulations when authorizing immigration at the point of entry. Ttravelers who require a visa to enter Malaysia will need to obtain the necessary visa prior to departure.

Health screening

The following health screening requirements apply:

  • Travelers are required to undergo an RT-PCR swab test within 72 hours of departure and produce a valid negative test result.
  • Travelers must install, register and activate the MySejahtera mobile app prior to departure.
  • Travelers will be subject to a health check at the point of entry.
  • Travelers scheduled for point-of-entry RTK antigen (RTK Ag) testing:
    • At Johor-Singapore International Ports of Entry (BSI and KSAB)
      • For arrivals from 7:00 a.m. to 7:00 p.m., a swab test will be performed at the point of entry. If the result is negative, travelers will be escorted to the designated quarantine station. If the result is positive, the travelers will be turned away with the vehicle.
      • For arrivals after 7:00 p.m., travelers will be escorted to the designated quarantine station and will use the services of a private health facility for a swab test. If the result is negative, the travelers will proceed with the organization of the visit. If the result is positive, the travelers will be referred to the hospital and the costs will be borne by the travelers. Emergency visits are only allowed for people with negative Ag RTK.
    • At KLIA / KLIA2
      • RTK Ag testing will be performed at the point of entry. If the result is negative, travelers will be escorted to the designated quarantine station. If the result is positive, travelers will be referred to hospital.
    • Travelers can choose a standard or premium service (transportation to the destination is included in the premium service) as a designated quarantine station.
    • The cost of the PCR / RTK Ag swab test will be borne by travelers.
    • The quarantine payment and the one-off payment for foreigners will be made at the quarantine facility, unless otherwise specified.

Travel to destination

The Immigration Department noted:

  • Approval of the CESL will be authorized by the respective Ministry of Health on the same submitted application form.
  • With the approval of the CESL, travelers should contact the personnel of the designated quarantine station (Civil Defense Force) for “leave” and transport arrangements for an emergency visit.
  • For travelers making the trip for the purpose of visiting a critically ill family member in hospital, prior approval from the hospital director / management is required (to be obtained prior to departure or during the three-day quarantine). Depending on the current hospital visitation policy, travelers may not be allowed to proceed with the visit without a letter of approval from the relevant hospital, even if they have been granted permission to enter Malaysia. as part of the CESL.
  • On the day of the visit, travelers will be escorted by the Civil Defense Force to the declared emergency destination (for example, funeral site and hospital).
  • Travelers will be granted a one-time, three-hour emergency destination visit (excluding travel time), subject to Malaysia’s health policies. Travelers are not allowed to make a detour or go anywhere other than the emergency destination.
  • At the end of the tour, travelers will immediately return to Singapore, where travelers would be subject to Singapore entry policies.
  • Otherwise, travelers will be subject to immigration and health policies in effect in Malaysia.

The Department also pointed out that if the COVID-19 situation in the receiving / sending country deteriorates, the CESL may be temporarily suspended by either party, giving notice to the other. part of a period to be determined by mutual agreement.

“Transport arrangements can also be reactivated by mutual consent of the governments of Singapore and Malaysia when the COVID-19 situation improves. ”

The following appendices provide details that apply to each border:


On a related note, Singapore’s SafeTravel website also shows updates for travelers returning to Singapore from Malaysia, only after making a cross-border trip to Malaysia for DCEV.

Travelers who are citizens of Singapore and PR do not need entry approval and can refer here for entry requirements, including details of health control measures for travel history to Malaysia.

Meanwhile, Singapore long-term pass holders will be subject to the requirements listed here.


Photo / 123RF

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